Our Town Centre Office has been temporarily closed since 23 March 2020 and our staff is working remotely to ensure that we comply with the social distancing policy set out by the Government.
If any of our drivers show symptoms that could be related to Covid19 they are required to self-isolate in accordance with Government guidelines.
We ask but it is not essential for all customers to wear a face covering. If specifically requested by the customer our driver will do the same.
All our vehicles are fully stocked with antibacterial wipes, hand sanitiser and a box of tissues for the use of the driver and customer if required. After each customer, the driver will clean the hard surfaces, such as door handles, window winders/buttons, seat belts, trims, and card payment devices.
Our saloon vehicles that are licensed to carry 4 passengers currently have a limit of 2 passengers, although this can be increased to 3 passengers provided they are from the same household. Our MPV vehicles are licensed to carry 8 passengers but again we currently have a limit of 4 passengers and we ask that 2 sit in the first row of seats and then 2 directly behind. Again, we will consider more passengers provided they are from the same household. No customers are permitted to sit in the front seat of the vehicles.
Our saloon vehicles have, what is called a “drivers bubble” this being a plastic shield separating the driver and passenger in a bid to help minimize the spread of any virus. All vehicles undergo regular deep cleans which include steam and chemical sanitisation.
We ask, where possible that the customer pays for their travel in advance by BACS (we are unable to accept payment by debit/credit card over the telephone) or by debit/credit card inside the vehicle preferably by the contactless method.
Our staff is updated regularly in relation to any changes in our Policy and our Facebook Page is also updated regularly to keep customers updated.
Finally, the safety of our drivers and customers is paramount.